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Help Center
Most Frequently Asked Questions
Everything you need to know about our services, booking, and payment methods in one place. We are here to make your experience easier.
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Booking and Requests
How can I book a home maintenance service?
You can easily book through our website or app. Choose the service, select the time that fits you, and we will confirm the request immediately.
Can I cancel or modify my booking time?
Yes, you can modify or cancel at least 24 hours before the appointment without any additional fees through your profile on the platform.
Do you provide emergency same-day services?
Yes, we have a special section for plumbing and electricity emergency requests that works around the clock to serve you as quickly as possible.
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Payment and Prices
What are the available payment methods?
We accept payment via Mada cards, Visa, MasterCard, Apple Pay, in addition to cash payment upon completion of the service.
Do the prices include spare parts?
The announced service prices include labor only. In case spare parts are needed, the technician will provide you with a cost estimate before purchase.
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Still have a question?
Our customer service team is ready to answer all your questions at any time.